Pressure Parts - Karcher Parts

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Checkout Problems

Did my order go through during checkout?

If you’re unsure if your order was processed, check your email. We will send you a confirmation email once the checkout process is complete. You can also go to our tracking page (BTW the link to the tracking page is broken. Is there a new link or is there no tracking page anymore?). Use your email address and zip code to pull up a listing of orders and search for the one in question.

Credit Card Questions

Do you accept credit cards on the website?

At this time Paypal Express is the only payment option available for our customers

International Questions

Do you ship to international addresses?

At this time, we only ship to the U.S. and minor outlying islands. The requirement is that the shipment can be validated by using the industry standard Address Validation System (AVS) through the credit card issuer, so the payment must be made by an account through a United States bank. For U.S. Territories, most banks are in compliance with these requirements, and shipments will be made by Priority Mail unless specific other arrangements are made in advance.

Can I have my item shipped to an exporter?

In nearly all cases, we cannot ship to an exporter because of the liability involved. Unless your exporter is set up as the billing address for your credit card and your credit card is issued from a United States bank, we have no way of authenticating the order with the card issuer.

Why don't you ship outside the United States?

There are a number of reasons we do not ship outside the United States. The main reasons being credit card security and import/export regulations. We understand the frustration this may cause and apologize for any inconvenience.

Inventory Questions

How can I tell if an item is in stock?

We are currently working with our accounting package's author to get this data live on our website. This feature is currently in beta testing. Until it is completed, please give us a call toll-free at 800-999-2245 or email [email protected] if you need information on a specific item. You can get a general idea by checking our shipping times page.

What happens if an item is on backorder?

If an item is on backorder, we will contact you as soon as we know about it. You have the option of canceling the order at that time or waiting until the backorder is filled to receive it. Some manufacturers don't inform us of backorders, so we try to stay on top of all the orders as best as we can. However, due to the large volume of orders we receive, it has become increasingly difficult to stay on top of those. We are continuing to integrate new technology into our website to help address these problems.

Who makes your parts?

All parts are exact OEM replacements by the original manufacturer. The only exception is some O-Ring kits which have "Parts Krafters" in the name. Those are aftermarket kits, but have been used by our service center for years without any problems.

Can I buy a complete _____ ?

As long as the item you're interested in is not a discontinued model and is not made by Black & Decker or Ridgid Power Tool (we can only get parts for them), any other tool on our website should be available. If it is not already listed on our power tools website, give us a call or email [email protected] for more information.

Order Status Questions

My order says “Customer Response Required.” What should I do?

You should receive an email with specific instructions on the information we require to proceed. If you can't locate that email or you have a spam filter that got rid of it, either call us toll free at 800-999-2245 or email [email protected] . Please be prepared to give us your order number when you call, and include that in any emails you send for quicker response.

Ordering Options:

Do I have to order online?

We prefer you to order online, but you may also phone or fax your orders to us.

How do I order by phone?

Calling in an order is quick and easy. Simply call us toll free at 800-999-2245 Monday through Friday between 8 a.m. and 5 p.m. Central Time. Our support staff will be happy to assist you in placing your order, answer any last-minute questions or get any additional information you may require.

What payment methods do you allow?

We accept Paypal Express payments

Can I mail you a check?

At this time, we are not accepting orders placed by mailed check, cashier's check or money order. We do accept electronic checks through our online order process.

Can I pay by Purchase Order?

At this time, we cannot accept purchase orders for items. All orders must be pre-paid via credit card.

Can I order C.O.D.?

At this time, we do not accept COD orders.

Return Policy

What is your policy on returns?

All returns on stock items are subject to a 25% restocking fee. Shipping is not refundable, and return shipping is the customer's responsibility. The only exceptions to this are for defective parts and/or errors by us (wrong item shipped, data error on website).

Parts from Accuset, Duo-Fast, Max and Senco cannot be returned for any reason except a factory defect or an error made by pressureparts.com. Electrical parts (e.g. switches, fields, armatures) from any brand cannot be returned, even if defective due to manufacturer return policies.

All returns must be made within 30 days of shipment date. As stated in the purchase terms on the website, no returns are allowed on electrical parts. Special order items may be subject to an additional restocking fee.

All returns must have prior authorization. Please call us toll free at 800-999-2245 or email [email protected] before returning an item. Never return an item to the manufacturer unless instructed to do so by our staff. Sending an order back to the manufacturer, unless properly handled, could make it impossible to receive a refund on a product.

If you have any additional questions, please call or email. Our hours are currently 8 a.m. to 5 p.m Central Standard Time.

Sales Questions

Why is there a handling fee on my order?

With the amount of time we have to spend preparing each order (picking, packaging and shipping) and our credit card processing fees, we cannot process small orders and expect to stay in business. Before this policy, we had a high percentage of our parts orders where we spent more money processing than we were making by selling the parts. Although it is an inconvenience for a few customers, we have to do what we can to remain profitable.

Can I buy a complete _____ ? Who is the local parts dealer in my area?

We are a distribution center, not the manufacturer. The manufacturer's website should list all local area service centers, although most of them won't be online. For online parts, there are very few sources, and even fewer with a true "E-Commerce" engine. We pride ourselves on the ease of use of our website, and many customers have taken the time to write about how much easier it is to find the parts they need through our website than going to a local dealer and waiting until they decide to order the item for them.

Security Questions

Will you sell my personal information?

We know that your personal information is just that: personal. We will never sell, rent or share your personal information to any third party. The only exceptions would be as required under federal law in investigations of fraud.

Shipping Questions

Where do your shipping charges come from?

We get our shipping costs directly from UPS and the U.S. Postal Service websites based upon the shipment weight and delivery location. Although we can’t weigh all of the parts on our site, we have made an estimated average to get shipping rates as close as possible, and the rates are normally within a few cents of the actual rate we are billed. We send all shipments insured with delivery confirmation (Priority Mail) or with tracking (UPS). Parcel Post (first class mail) is not currently offered as it has no tracking or delivery confirmation capabilities.

What shipping methods do you use?

We currently offer USPS Priority Mail, UPS and truck shipment options. Our web server automatically contacts the UPS and US Postal Service computers to determine the current rates and provides you with shipping cost once you add a product to your cart and enter your delivery zip code. These rates are based upon the weight of the items being shipped.

How long will it take to get my order?

If you're sending via UPS, there is a guaranteed delivery time after shipment. For information on lead times, please check our Shipping Times chart.

  • UPS does not count weekend days as days towards delivery.
  • UPS Ground is typically 1 to 5 days from the shipping date, depending on location. An estimate is given at the time of your order. Please keep in mind that the day an item is shipped is not included in the counting.
  • UPS 2nd Day Air is 2 days from the shipping date, excluding weekends and holidays. For example, an order shipped on Friday will be delivered Tuesday.
  • UPS Next Day Air is the next business day from the shipping date. Weekends and holidays are excluded.
  • Priority Mail does not have a guaranteed delivery time. Generally, it takes 2 to 3 days from shipment, but there can occasionally be delays. Our average priority mail shipment takes 2.6 days. Priority mail does delivery on Saturdays.

Typographical Errors

What is your policy on Typographical Errors?

pressureparts.com is not responsible for typographical errors in pricing or specifications. If there is a typographical error in the pricing of a product you have ordered, we will contact you within 1 business day of your order via e-mail. Occasionally products are discontinued by manufacturers with little or no notice. In the event that there is an order for only the discontinued item, we will cancel the order. If there is an order that contains additional products, we will contact the customer with options of canceling the one item or the entire order. We strive to make sure errors such as these do not occur. However from time to time they may happen. If you would like to be sure on a price or specification, please call toll free at 800-999-2245 or email our customer service department.